For many companies, the hybrid work environment is here to stay. However, the quick transition into remote work brought on by the pandemic left a gap in the remote vs in-person employee experience.
Our goal at LINX is to close this gap through our human-centered Design – Build Process. Core to this is design thinking where we focus on each person’s experience, consider your overall needs / budget and customize a final design solution. But, what does this process look like? And what is Design Thinking?
Design Thinking
The root of our Design – Build Process is Design Thinking. Through six stages, we consider:
Budget — People — Space — Products — Supply Chain
Being an iterative and nonlinear process, Design Thinking is utilized to transform your needs into a final design solution.
The Six Stages of Design Thinking
1. Understand
Centered around the human experience, LINX begins our Design – Build Process by understanding your needs. Client interviews inform us of unique needs, desired use of the space, and current pain points.
2. Observe
Informed of your goals, we dive into how you use your current space and technology. Seeing how you work allows us to identify issues you may not have noticed and find the most creative solution.
3. Define
Everything LINX learned in the first two stages is documented and reviewed with the goal to keep human needs at the forefront. As the LINX Design Thinking process is not always linear, we may repeat the first two steps until all needs are addressed.
4. Ideate
Armed with the knowledge of how you work, every visible pain point, and your goals, we create multiple solutions to each issue. These ideas are then discussed and refined into a final design concept.
5. Prototype
Your design concept is crafted into a final design solution, first through a virtual prototype and then brought into reality in the LINX Production Room — where intentional design and engineering enable a more efficient, clean, accurate, and working build before it gets to the job site. Prototyping happens in parallel with construction of your new space to help:
Remain On-Time — On-Schedule — Minimize Disruptions to Ops — Immediate Install
6. Test
In the Production Room, during install, and post install, we continually test your product, ensuring it not only technically works, but also solves all your needs. Our ongoing support is end-user focused so that the final product continues to be the best solution.
LINX’s Design – Build Process and Production Room allows us to deliver on our promise to eXpect Accountability, eXpect Flexibility, and eXpect it Done! This iterative process keeps the human in the center — rather than just technology.
We’re in business because we like solving problems. We stay in business because our systems are helping you do business better.
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